According to Gartner research "Over the next few years, converging technologies and customer expectations promise changes in how companies manage customer experience and how work gets done."
Delivering great customer experience starts with your employees. In this new research, Gartner® discusses the new "everything customer" and how a total experience approach can help you elevate customer and employee experiences.
Access this Gartner research to learn the top three customer experience trends.
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Gartner, Future of Work Trends: Top 3 Customer Experience Trends, Don Scheibenreif, Tori Paulman, 18 October 2021